How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- PayPal

Shipping Method : Parcel Service
Shipping Area : A Region
Shipping Cost : International Shipping Fee (based on country of destination)
Shipping Period : 7 - 10 Business Days (based on country and city of destination)
Please take into consideration that some products may take additional time for delivery and processing.
Important : Your order will be shipped once the payment has been confirmed.
Please contact our customer service center if you would like to request an exchange or return on your order.


The recipient will be held responsible for international shipment which may be subject to import duties and taxes
Please be advised that these charges are levied by the destination country and MARHEN.J does not have control over them, nor is responsible for the additional duties and taxes payment (if such occurs)
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund amount.
Returns & Exchanges

Requirements :    
Please take into consideration that we only accept qualifying returns.    
Refunds will be issued once the returned products clear our inspection.    
Once the refund has been issued, our customer service will notify you via e-mail.    
ㄴ Note : The refund will be processed according to the payment method you used when placing an order. Please contact your credit card company or PayPal for checking the refund payment.    
1. An item is eligible for cancellation if :    
- You posted a "Return Request" within 24 hours of payment to our customer service center via Q&A or E-mail (    
- The order has been delayed for more than 10 days since the payment and you have not received any notification regarding the delay beforehand.    
2. We accept return(s) if :    
- You receive a product different from the one you originally ordered    
- You receive a defective product    
ㄴ Note : Please make sure to provide the photo and/or video materials to prove the issue    
3. We do not accept return(s) if :    
- You are returning the items due to simple change-of-mind (on size, color, etc.).    
ㄴ Note : In this case, customer is responsible for round-trip shipping, customs, etc.
    Please make sure to read the product details thoroughly before placing an order    
- The products are damaged due to your mishandling.    
- Your return request is not approved by our staff.    
- In case of purchasing the item from MARHEN.J offline stores in South Korea, the item is eligible for an exchange only (return and refund is not possible).    
ㄴ Note : Please make sure to keep the 'purchase receipt' when buying an item from our offline stores within Korea    
4. If there is a missing item from your order :    
- Contact our customer service center via Q&A or E-mail ( inquiry within 24 hours after receiving your parcel.    
- Please keep all contents of the original package including packaging material (boxes, plastic bags, etc.) with you until you are instructed otherwise.    
ㄴ Note : Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.    


Requirements :    
We accept the exchange requests once you contacted our customer service for an exchange within :    
- 14 days after receiving the parcel via online shipment    
ㄴ Note : Please make sure to share your order number and tracking number with our customer service team    
- 30 days after purchasing the item from MARHEN.J offline stores in South Korea    
ㄴ Note : Please make sure to keep the 'purchase receipt' when buying an item from our offline stores within Korea    
- For detailed exchange procedure and requirements please contact our customer service.

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically canceled on cancellation or return of the relevant order. Your store credit will be canceled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.